Frequently Asked Questions

Here’s what to expect from inquiry to event day:

Step 1 – Inquiry Submitted
Once we receive your inquiry, a Host Wenatchee representative will send you a quote through GoodShuffle Pro for your desired event date and time.

Step 2 – Review Quote and Sign Contract
If your requested date is available and everything looks correct, you will review the quote and electronically sign the event rental contract through GoodShuffle Pro.

Step 3 – Submit Payment to Secure Your Date
After the contract is signed, you will be directed to the payment processing tab to submit payment and secure your event date and time.

Credit card payments through GoodShuffle Pro will immediately lock in your date.
If you prefer to pay by check or cash, you must notify your Host Wenatchee representative. Your contract will be marked as confirmed once payment is received.

Step 4 – Obtain Private Event Insurance (If Required)
If your event requires private event insurance, such as events serving alcohol or hosting minors, insurance must be secured prior to your event. Coverage may be obtained through your own provider or through Thane Street with Martin Morris Agency Inc.

Proof of insurance must be submitted electronically to hostwenatchee@gmail.com prior to your event date.

Step 5 – Complete the Event Prep Form (1–2 Weeks Before Your Event)
Approximately one to two weeks prior to your event, you will receive a digital Event Prep Form. This form must be completed so our team can properly prepare the event space.

The damage and cleaning deposit is collected through this form and may be paid electronically via Venmo or the form’s payment processor.

Step 6 – Complete the Cleanup Checklist (After Your Event)
Following your event, you will be asked to complete a digital Cleanup Checklist, which you can review, complete, and sign electronically.

To reserve your event date, a 50% non-refundable deposit of the total rental fee is required. Your date is not considered booked until the deposit is received and confirmed.

Once you receive a quote from Host Wenatchee through GoodShuffle Pro (our booking and invoicing software) and have signed the rental contract electronically, you will be prompted within the system to submit payment.

Payment is required after contract execution to secure your booking.

Event rental payments may be made in the following ways:

• Electronic payments through GoodShuffle Pro
  • A 3.5% transaction fee applies to all electronic payments 
• Check
• Cash

Regardless of the payment method chosen, a valid credit card is required and will be kept on file for all bookings. This card may be used in accordance with the terms of your rental agreement, including unpaid balances, damages, missing items, or additional fees incurred.

If you choose to pay by check or cash, you must notify your Host Wenatchee representative in advance so we are aware that a non-electronic payment is being sent.

Checks or cash payments must be mailed or delivered to Host Wenatchee at the address provided in your booking confirmation or invoice.

Please note:

• Your event date is not secured until payment is received.
   
• Once payment is received, your contract will be marked as confirmed.
   
• Mailed payments should be sent with sufficient time to arrive prior to payment deadlines.

• Payments should not be left in the lobby or at the main building entrance.

Yes. Host Wenatchee offers a secure drop box for in-person payment drop-off.

The drop box is located next to the front entrance door of the upstairs event space venue.

It is not located near the main entry doors in the lobby.

If you plan to drop off a payment in person, please notify your Host Wenatchee representative in advance so we can expect it and ensure it is properly recorded.

• If your event is booked more than 30 days in advance, the remaining balance is due 30 days prior to your event date.
   
• If your event is booked within 30 days of the event date, payment in full is required at the time of booking.
   

All payments made within 30 days of the event are non-refundable.

Yes. A valid credit card is required to be kept on file for all bookings, regardless of the payment method used. This includes bookings paid by credit card, check, or cash. The card on file may be used in accordance with the terms of your rental agreement, including for unpaid balances, damages, missing items, or additional charges incurred.

No. Once the initial 50% deposit is paid and the event date is secured, the deposit is non-refundable and non-transferable for any reason.

No. The damage & cleaning deposit is separate from your event rental fee and is collected closer to your event.

Details regarding deposit amounts, payment methods, and refund timing are outlined in the Damage & Cleaning Deposit section of this FAQ.

The Event Prep Form is a digital form sent to you prior to your event. It collects key event details for our team and allows you to complete required pre-event steps, including payment of the damage & cleaning deposit.

Once the initial deposit (50% of the rental fee) is made and your event date is set, the deposit is non-refundable and non-transferable.

If you cancel or reschedule within 30 days of the event, the full invoiced price is still due.

If you have already paid the total amount due at any time and you cancel your event, you will not receive a refund.

If you cancel or reschedule your event within 30 days of your event date, the full invoiced amount for the event remains due, regardless of payment status at the time of cancellation.

No refunds are issued for canceled events once the initial deposit has been paid. Events canceled within 30 days of the event date are subject to full payment.

If your event is booked within 30 days of the event date, payment in full is required at the time of booking and is non-refundable.

No. Deposits are non-transferable and may not be applied to a different date or event.

Minor changes to event details may be accommodated when possible; however, all changes must be communicated to a Host Wenatchee representative and are subject to availability and approval. Changes do not alter cancellation or payment policies.

In the unlikely event Host Wenatchee must cancel an event due to circumstances beyond our control, clients will be notified as soon as possible and refunds or credits will be handled in accordance with applicable agreements.

Host Wenatchee has a maximum capacity of 70 guests, including vendors and event staff. This limit must be strictly observed at all times.

The venue rental includes 8 sixty-inch round tables and 70 white fanback chairs at no additional cost. Rectangular tables and cocktail tables are not included, but they may be added to your rental upon request (subject to availability). Clients are responsible for setup and returning all furniture to its designated storage location during cleanup.

Linens are not included with the venue rental. Linens may be added to your reservation for an additional fee, or you are welcome to bring your own. Please see the Pricing tab for a full list of available add-on items.

Dishware, glassware, and cutlery are not included with the venue rental. However, these items are available to rent through NCW Event Rentals (ncweventrentals.com). We work closely with NCW Event Rentals to provide rental items that are not included with Host Wenatchee or offered as add-ons.

Yes. You can customize the look and feel of your event however you wish. Host Wenatchee offers a variety of fun add-ons to help with this. Additional event items such as specialty furniture, tables, linens, and décor can also be provided through our partner company, NCW Event Rentals (ncweventrentals.com).

Yes. The venue includes access to a kitchenette for light food prep and staging. The kitchenette is not intended for full cooking and does not include commercial kitchen equipment.

Yes. Complimentary Wi-Fi is available for event use. Network details will be provided prior to or on the day of your event.

Yes. The event space is heated and air-conditioned for guest comfort year-round.

Yes. There are two bathrooms available for guest use. The bathrooms are accessed through the lobby space.

Yes. Decorations are welcome as long as they comply with venue guidelines and do not cause damage to walls, ceilings, floors, or fixtures. All decorations must be removed during cleanup.

No. Setup of the event space is not included with your booking. Clients are responsible for setting up tables, chairs, and any event items needed for their event.

Each booking includes one complimentary hour for setup, provided in addition to your booked event time. This time may be used for decorating, arranging tables and chairs, vendor load-in, and general event preparation.

Each booking includes thirty minutes for takedown and cleanup following your booked event time. All guests must exit the space by the end of the scheduled event so cleanup may begin promptly.

Clients are responsible for returning the event space to the condition it was received. This includes removing decorations, personal items, and trash, wiping down tables and chairs, returning furniture to designated storage locations, and completing the Cleanup Checklist.

Yes. All events are required to complete the Host Wenatchee Cleanup Checklist, which outlines specific cleaning and reset requirements. The checklist is provided electronically and must be completed in full.

Yes. Host Wenatchee representatives may be on-site during cleanup and takedown, but they are not there to assist with cleaning or completing the cleanup checklist.

Host Wenatchee representatives reserve the right to be on-site during this time if they determine it is appropriate or necessary, including for inspection or operational purposes.

If cleaning standards are not met, items are missing, or damage is discovered, additional cleaning, labor, or repair costs may be deducted from the damage and cleaning deposit.

Clients are encouraged to report any issues promptly. Being forthcoming allows Host Wenatchee to work with you to mitigate costs. Concealing damage, missing items, or excessive mess may result in increased charges.

Yes. If you do not wish to complete cleanup yourself, you may hire Host Wenatchee to handle post-event cleanup for an additional fee. This option must be arranged in advance and is subject to availability and event type.

Please note that this service covers standard post-event cleanup only. Any excessive, unreasonable, or abnormal cleaning beyond what is considered standard (including but not limited to excessive trash, spills, damage, or misuse of the space) may result in additional charges.

Even when cleanup services are hired, clients remain responsible for damages, missing items, or excessive mess beyond normal event use.

A large dumpster is available for disposing of all event-related trash and décor. The dumpster is located in the back alley, down the back alley stairs, and is directly across from the alley entrance.

Yes. All events are required to pay a fully refundable damage & cleaning deposit. This deposit helps ensure the venue is returned in proper condition and that all cleanup expectations are met.

Damage & cleaning deposit amounts are based on the type of event:

• Daytime Event: $150
• Evening Event: $250
   

This deposit is separate from your event rental fee.

The damage and cleaning deposit is paid through our Event Prep Form, which is digitally sent to you prior to your event. The Event Prep Form collects key event details for our team and allows you to submit the deposit through the form using Venmo or the form’s payment processor. The damage and cleaning deposit must be paid no later than 7 days prior to your event date.

Damage & cleaning deposits are refunded within 3 business days following a post-event inspection, provided all checklist items are completed and no damage or missing items are identified.

If damage, missing items, or improper cleaning is identified, associated costs may be deducted from the damage & cleaning deposit.

Clients are encouraged to report issues promptly. Being forthcoming allows Host Wenatchee to work with you to mitigate costs. Concealing damage, missing items, or excessive mess may result in increased charges.

All events serving alcohol of any kind or hosting minors are required to purchase Private Event Insurance. This policy protects both you and Host Wenatchee in the event of accidental property damage, injury, or alcohol-related incidents.

Clients may obtain this insurance through their own personal insurance provider or through Host Wenatchee’s insurance partner.

Private events: Private event insurance is required if alcohol is served or minors are present.

Business / banquet events: A banquet permit and private event insurance are required.

While required for events with alcohol or minors, we highly recommend insurance for all events. This protects you in case:

• A guest is injured
   
• Someone damages the venue or equipment
   
• Alcohol is brought in by attendees without your knowledge
   
• An unforeseen incident occurs
   

A one-day event policy is usually inexpensive and provides valuable peace of mind.

• Book your event with Host Wenatchee.
  Your date must be confirmed before purchasing insurance.
   
• Contact our insurance partner, Thane Street (Vice President) with Martin Morris Agency Inc. of Wenatchee, to begin your policy.
  Phone: 509-885-2134
  Email: tstreet@martinmorris.com
   
• Provide proof of insurance to Host Wenatchee at least 7 days prior to your event.

Insurance rates are determined by event size, alcohol service, and risk category. Most single-day event policies fall within the following ranges:

• Standard events: Starting at $90+
   
• Events with alcohol or higher-risk factors: May range from $150–$250+
   

Final pricing is determined by our insurance partner at time of purchase.

Banquet permits are not required for private, non-business events.

Banquet permits are only required for corporate or business events that plan to serve alcohol. If you are hosting a corporate event and serving alcohol, your business is required to obtain a banquet permit and provide private event insurance and/or an umbrella policy through your business insurance that covers an offsite event.

Banquet permits can be purchased through the Washington State Liquor and Cannabis Board online portal here:

https://portal.lcb.wa.gov/LCB/s/apply-for-a-permit

Please contact your insurance provider to confirm what coverage you have available for offsite events and alcohol service.

Yes! External bartenders and caterers are welcome at Host Wenatchee. If you plan to serve alcohol at your event, there are a few important requirements to ensure everything is compliant and safe.

• Hard alcohol (whiskey, vodka, mixed drinks): If you plan to serve hard alcohol, a licensed and insured bartending company is required. This must be a professional service with proper licensing and insurance — friends or family members cannot serve alcohol.
   
• Beer and wine only: If you’re serving only beer and/or wine, you are not required to hire a bartender. However, event insurance is still required for any event serving alcohol, regardless of the type.

Yes. Private event insurance is required for any event that serves alcohol. This protects both you and Host Wenatchee in the event of accidental property damage, injury, or alcohol-related incidents. Event insurance can be obtained through your own provider or through Host Wenatchee’s insurance partner.

You are welcome to bring your own food and drinks. However, if you plan to serve alcohol, you must adhere to the bartender requirements and insurance policies mentioned above. Host Wenatchee does not provide alcohol, so you are responsible for purchasing it and ensuring compliance with all necessary regulations.

You are welcome to bring your own food and drinks. However, if you plan to serve alcohol, you must adhere to the bartender requirements and insurance policies mentioned above. Host Wenatchee does not provide alcohol, so you are responsible for purchasing it and ensuring compliance with all necessary regulations.

We are happy to recommend trusted vendors that we work with regularly. If you need assistance finding a licensed bartender, catering service, or other event-related vendors, feel free to ask! We can provide recommendations based on your event needs.

Yes, you can hire third-party vendors for catering, entertainment, and other services. All outside vendors must be approved by Host Wenatchee prior to the event to ensure they meet insurance and liability requirements. Please let us know if you plan to use a third-party vendor, and we’ll provide guidance on insurance and other necessary paperwork.

Yes, and most guests manage the stairs comfortably. From the Columbia Street front entrance, there are approximately one and a half flights of stairs up to the space. From the alley entrance, there is one small flight of stairs, which many guests prefer.

We recommend using the alley entrance for bringing up food and décor items. The alley entrance has one small flight of stairs and is typically the quickest option for loading in and out. You can enter the alley from Palouse Street or Orondo Avenue. Please turn on hazard lights, unload quickly, and then move your vehicle to public parking.

Host Wenatchee is located in a registered historic building and is not fully ADA compliant. However, with advance planning, we have successfully hosted many guests who use wheelchairs or have mobility needs.

The event space is on the second floor. Guests who cannot use the stairs must access the venue by elevator. If accessibility is important for your group, please contact us. We would love to help you plan ahead and ensure everyone feels welcome and supported.

When Sport Gymnastics (downstairs) is open, the elevator is open and available. When Sport Gymnastics is closed, elevator access is by appointment only and must be scheduled with us ahead of time. 

The elevator is intended for guests with disabilities, older guests, caterers, and large or heavy items.

The elevator is not staffed unless you add an Elevator Attendant. If you would like elevator access supported for the duration of your event, please contact us in advance. We are very flexible with advance notice and will do our best to accommodate.

If you are arriving from the Columbia Street side of the building, please note that the elevator entrance is separate from Host Wenatchee’s front entrance. Host Wenatchee’s entrance is located on the ground floor on the right-hand side of the building at the Columbia Street entrance. The elevator is located inside the Sport Gymnastics lobby on the left-hand side of the ground floor on the Columbia Street side.

For the fastest entry and exit, we recommend using the back alley entrance. 

For the quickest and easiest access when carrying event items into the space or cleaning up after your event, we recommend using the back alley entrance. This entrance provides a single flight of stairs directly into the event space and is the most efficient option for loading in supplies and removing items after your event.

Please note that the back alley entrance is a locked door and locks automatically behind you. It is not always open like the front entrance. This door must be accessed from the inside first. While it may be propped open during load-in or load-out, it can still lock behind you. This entrance is significantly faster and more convenient than using the front stairs or the elevator when moving items in and out of the space.

No. Host Wenatchee does not have private parking reserved for guests. However, there are over 150 public parking spots directly across the street in the Palouse Parking Lot. Additional public parking is also available along Columbia Street and Palouse Street.

A screenshot aerial view of the event space and surrounding parking lots is available on our home page for reference.

A large dumpster is located directly across the alley behind the building. All trash must be removed at the end of your event and placed in the dumpster.

If the dumpster is locked, a dumpster key is hanging next to the pillar with the Wi-Fi information in the kitchenette. Please return the key after use.

Any trash left behind may result in Host Wenatchee withholding some or all of your damage and cleaning deposit, depending on severity.

Each booking includes one (1) complimentary hour for setup, provided in addition to your booked event time. This time may be used for decorating, arranging tables and chairs, vendor load-in, and general event preparation.

Host Wenatchee representatives may be on-site during setup to assist as needed and/or prepare the venue for upcoming events.

Each booking includes thirty (30) minutes for takedown and cleanup following your booked event time. All guests must exit the space by the end of the scheduled event so cleanup may begin promptly.

This time is intended for removing decorations, personal items, and trash, and returning the space to its original condition.

Yes. If you need extended setup or cleanup time, or would like private setup or takedown hours without Host Wenatchee staff present, additional hours may be purchased in advance and must be approved prior to your event.

A Host representative will have the venue unlocked and ready at your rental start time.

During your event, staff are not onsite by default, but you can text or call anytime at 509-661-5520. (We are on average 10 minutes away)

For elevator access:

• When Sport Gym is open, the elevator works normally.
   
• When the gym is closed, if you’ve scheduled elevator use, a Host rep will:
   
  • Be onsite during your agreed-upon rental timeframe to unlock during setup
     
  • Return at the end of your event if scheduled
     

Yes — music is welcome!
 

• A standard Bluetooth audio system is included.
   
• A “Media Package” add-on is available (pro-grade speaker, microphone, HD projector).
   
• Live music is allowed with approval (noise rules apply).

The building is a registered historic building, so it is not fully ADA compliant.
However, with advance planning, we’ve hosted many guests in wheelchairs and with mobility needs with no issues accessing bathrooms or moving through the space.

Elevator availability:

• Open automatically when Sport Gym is open
   
• Available by appointment when the gym is closed (must be scheduled with us)
   
• Intended for guests with disabilities, older guests, caterers, and heavy items
   

If accessibility is important for your group, please call us — we would LOVE to help you plan and make sure everyone feels welcome and supported.

Yes, we do require that you use command strips on all walls and surfaces. 

When you arrive, Host will be unlocked at the start of your agreed-upon rental timeframe.

1. Park in the back alley behind the building.
    
2. Turn on your hazard lights while unloading.
    
3. Walk around to the front entrance on Columbia Street.
    
4. Go up the three main flights of stairs.
    
5. Walk down the hallway and open the alley doors from inside — your car will be right outside.
    
6. After unloading, move your vehicle to public parking.
    

• Extra rental items you ordered will be set up or placed in the back kitchenette.
   
• If you didn’t add the setup package, tables and chairs are behind the pipe and drape in the kitchenette.
   
• Pipe & drape may be tan or black, depending on the season — let us know if you prefer one.
   
• You are welcome to use anything in the drawers under the stairs (extra hosting supplies).
   
• If elevator access was scheduled, it will be available during your rental timeframe, including setup and teardown.
   

Bathrooms are located in the shared lobby space outside the event room.

A large dumpster is located directly across the alley.

If it is locked:

• A dumpster key is hanging next to the pillar with the Wi-Fi info in the kitchenette.
   
• Please return the key after use.
   

All trash must be removed. If not, $50 will be deducted from your deposit.

• Network: hostwenatcheeguest
   
• Password: Party123 (capital “P”)
   

• Make sure it is powered on.
   
• If it won’t turn on, unplug and re-plug, then try again.
   
• Device name: totalpaprime
   

No — the lobby is a shared common area and cannot be used as part of your event. Please be respectful of our neighbors.

Allowed in the lobby:

• A small welcome sign
   
• A few small balloons (as pictured on our website)
   

Allowed outside & stairs:

• Tie balloons to the Host flappy sign outside
   
• Add balloons going up the stairs (please clean these up afterward)
   

Not allowed:

• Food tables
   
• Gift tables
   
• Decor beyond small signs/balloons
   
• Kids playing
   
• Drinking or mingling
   
• Photoshoots
   
• Any event activities
   

Please keep everything inside Host Wenatchee.

Linens are $21.00 each. Inquire for colors

There is no private lot.

However, there are 100+ public parking spaces within a short walk (Columbia Street + nearby lots).

No, open flames are not allowed. Battery powered candles are a preferable alternative. 

We do have beverage glasses, cutlery, or dishware available to rent. Please let us know if you are interested in learning more. 

FInd our collection at:

www.ncweventrentals.com

You are more than welcome to bring your own food and drink. The kitchenette is perfect for self serve or catering. 

• Standard hours: 7:00 AM – 11:00 PM
   
• After-hours (until midnight): + $300 fee
   
• Alcohol served after 11 PM requires a licensed bartender.

Yes — unless you add our cleaning package.

We ask that you leave the space how you found it. When we walk in, we should feel like no event just happened (other than your awesome memories!).

Cleanup includes:

1. Taking all trash to the dumpster
    
2. Removing recyclables & leftover food
    
3. Gathering décor & personal items
    
4. Emptying coolers
    
5. Wiping spills & sticky spots
    
6. Checking and cleaning bathrooms
    
7. Placing linens in the laundry basket
    
8. Stacking chairs on tables (max 8 per stack)
    
9. Returning tables to original layout
    
10. Sweeping & mopping kitchenette & ballroom
     
11. Vacuuming the loft if used
     

If cleaning is incomplete, fees will be deducted from your deposit.
Our cleaning package starts at $250.