Frequently Asked Questions

What is the cancellation policy?

Once the initial deposit (50% of the rental fee) is made and your event date is set, the deposit is non-refundable and non-transferable.

If you cancel or reschedule within 30 days of the event, the full invoiced price is still due.

If you have already paid the total amount due at any time and you cancel your event, you will not receive a refund.

• Maximum capacity: 70 guests.
   
• We provide up to eight 60” round tables and white folding chairs for 65 guests.
   

Yes — external bartenders and caterers are welcome.

If you plan to serve hard alcohol (whiskey, vodka, mixed drinks), a licensed and insured bartending company is required. This cannot be a friend or family member — it must be a professional service with proper licensing and insurance.

If you are serving beer and/or wine only, you are not required to hire a bartender, but event insurance is still required for any event serving alcohol.

Ask us about our preferred bartending companies! We’re happy to recommend trusted vendors.

• Private events: Private event insurance is required if alcohol is served or minors are present.
   
• Business / banquet events: A banquet permit and private event insurance are required.
   
• For insurance help, contact our local agent Thane at 509-885-2134.

A Host representative will have the venue unlocked and ready at your rental start time.

During your event, staff are not onsite by default, but you can text or call anytime at 509-661-5520. (We are on average 10 minutes away)

For elevator access:

• When Sport Gym is open, the elevator works normally.
   
• When the gym is closed, if you’ve scheduled elevator use, a Host rep will:
   
  • Be onsite during your agreed-upon rental timeframe to unlock during setup
     
  • Return at the end of your event if scheduled
     

You may also add an Event Specialist or Elevator Attendant for additional support.

Yes — music is welcome!
 

• A standard Bluetooth audio system is included.
   
• A “Media Package” add-on is available (pro-grade speaker, microphone, HD projector).
   
• Live music is allowed with approval (noise rules apply).

Yes — and most guests manage them comfortably.

From the Columbia Street entrance, there are three flights of stairs up to the space.

From the alley entrance, there is only one small flight of stairs, which many guests prefer. This is also the entrance we require for bringing up food and décor items.

You can enter the alley from Palouse Street or Orondo Avenue.
Turn on your hazard lights, unload quickly, and then move your vehicle to public parking.

We do have an elevator, and here's how it works:

• When Sport Gym (downstairs) is open, the elevator is open and available.
   
• When Sport Gym is closed, the elevator is available by appointment only and must be scheduled with us ahead of time.
   
• The elevator is intended for:
   
  • Guests with disabilities
     
  • Older guests
     
  • Caterers
     
  • Large or heavy items
     

The elevator is not staffed unless you add an Elevator Attendant.

We are very flexible with advance notice — just ask!

The building is a registered historic building, so it is not fully ADA compliant.
However, with advance planning, we’ve hosted many guests in wheelchairs and with mobility needs with no issues accessing bathrooms or moving through the space.

Elevator availability:

• Open automatically when Sport Gym is open
   
• Available by appointment when the gym is closed (must be scheduled with us)
   
• Intended for guests with disabilities, older guests, caterers, and heavy items
   

If accessibility is important for your group, please call us — we would LOVE to help you plan and make sure everyone feels welcome and supported.

Yes, we do require that you use command strips on all walls and surfaces. 

When you arrive, Host will be unlocked at the start of your agreed-upon rental timeframe.

1. Park in the back alley behind the building.
    
2. Turn on your hazard lights while unloading.
    
3. Walk around to the front entrance on Columbia Street.
    
4. Go up the three main flights of stairs.
    
5. Walk down the hallway and open the alley doors from inside — your car will be right outside.
    
6. After unloading, move your vehicle to public parking.
    

• Extra rental items you ordered will be set up or placed in the back kitchenette.
   
• If you didn’t add the setup package, tables and chairs are behind the pipe and drape in the kitchenette.
   
• Pipe & drape may be tan or black, depending on the season — let us know if you prefer one.
   
• You are welcome to use anything in the drawers under the stairs (extra hosting supplies).
   
• If elevator access was scheduled, it will be available during your rental timeframe, including setup and teardown.
   

Bathrooms are located in the shared lobby space outside the event room.

A large dumpster is located directly across the alley.

If it is locked:

• A dumpster key is hanging next to the pillar with the Wi-Fi info in the kitchenette.
   
• Please return the key after use.
   

All trash must be removed. If not, $50 will be deducted from your deposit.

• Network: hostwenatcheeguest
   
• Password: Party123 (capital “P”)
   

• Make sure it is powered on.
   
• If it won’t turn on, unplug and re-plug, then try again.
   
• Device name: totalpaprime
   

No — the lobby is a shared common area and cannot be used as part of your event. Please be respectful of our neighbors.

Allowed in the lobby:

• A small welcome sign
   
• A few small balloons (as pictured on our website)
   

Allowed outside & stairs:

• Tie balloons to the Host flappy sign outside
   
• Add balloons going up the stairs (please clean these up afterward)
   

Not allowed:

• Food tables
   
• Gift tables
   
• Decor beyond small signs/balloons
   
• Kids playing
   
• Drinking or mingling
   
• Photoshoots
   
• Any event activities
   

Please keep everything inside Host Wenatchee.

Linens are $21.00 each. Inquire for colors

There is no private lot.

However, there are 100+ public parking spaces within a short walk (Columbia Street + nearby lots).

No, open flames are not allowed. Battery powered candles are a preferable alternative. 

We do have beverage glasses, cutlery, or dishware available to rent. Please let us know if you are interested in learning more. 

FInd our collection at:

www.ncweventrentals.com

You are more than welcome to bring your own food and drink. The kitchenette is perfect for self serve or catering. 

Yes, all events that will be hosting minors or serving alcohol are required to have event insurance. We do HIGHLY recommend that all events are insured.

Local Insurance coverage:  Thane - 509-885-2134

• Standard hours: 7:00 AM – 11:00 PM
   
• After-hours (until midnight): + $300 fee
   
• Alcohol served after 11 PM requires a licensed bartender.

Yes — unless you add our cleaning package.

We ask that you leave the space how you found it. When we walk in, we should feel like no event just happened (other than your awesome memories!).

Cleanup includes:

1. Taking all trash to the dumpster
    
2. Removing recyclables & leftover food
    
3. Gathering décor & personal items
    
4. Emptying coolers
    
5. Wiping spills & sticky spots
    
6. Checking and cleaning bathrooms
    
7. Placing linens in the laundry basket
    
8. Stacking chairs on tables (max 8 per stack)
    
9. Returning tables to original layout
    
10. Sweeping & mopping kitchenette & ballroom
     
11. Vacuuming the loft if used
     

If cleaning is incomplete, fees will be deducted from your deposit.
Our cleaning package starts at $250.